I noticed a trend last year. I have two kinds of customers. Those that I see a few times a year and those I only see once every few years. The ones I see often usually have very small issues and they are easily solved. The ones I see every few years usually have larger issues and are much more difficult to solve. This isn’t always the case, but it is a trend.
Based on this, I have combined together the items that seem to come up most often and I am now offering a semi-annual maintenance plan to keep these things from becoming a major problem for my customers.
These items encompass:
- Administration of the computer which can keep my customers from getting locked out of their computers due to corrupt files, bad updates, and encryption.
- Data issues include backups, space usage, and malware/viruses.
- Computer Tune up to ensure all updates happen, only necessary programs are running, and everything is working in the most efficient way.
I have found that my customers’ computers last longer and work better when I keep up with these things.
I have started this service with an initial on-site service to get everything set up and then the future visits can be completed remotely, which is more convenient and cost effective. My goal is to remove as many emergency calls as possible. Since many of these things, when ignored, become emergencies, this should help everyone.
If you are interested in this service, give me a call or email duane@callduane.com.
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